Flower Delivery in Hornsey: E-commerce Terms & Conditions Explained

Flowers Hornsey Online Shop Terms & Conditions

Welcome to Flowers Hornsey: Terms & Conditions for Online Flower Delivery

These Terms & Conditions apply to all customers ordering from Flowers Hornsey for online flower delivery in Hornsey and surrounding areas. Please read them carefully before placing your order. By using our website and placing an order, you agree to be bound by these Terms & Conditions. They govern the rights and responsibilities of both you (the customer) and Flowers Hornsey (we, our, us) in the sale, purchase, and delivery of our flower arrangements and related products.

1. Scope of Application

These Terms & Conditions apply specifically to customers ordering through the Flowers Hornsey e-commerce platform for the delivery of flowers within Hornsey and neighbouring locations. They govern access to and use of our website, purchase of goods and services, and participation in promotions or offers, unless otherwise stated.

2. Ordering Process

To place an order for online flower delivery in Hornsey, browse our website and select the desired flower arrangements or gifts. Add your chosen items to the virtual shopping cart. Once you are satisfied with your selection, proceed to checkout. During checkout, you will be asked to provide recipient details, delivery address, any special instructions, and your chosen delivery date. You will also be required to enter payment details.

After completing your order and submitting your payment, you will receive an order confirmation on-screen and via email (where provided). This acknowledgement does not constitute acceptance of your order but confirms receipt. Orders are only accepted when we dispatch the goods, at which point a contract is formed between you and Flowers Hornsey for the delivery of the specified products.

If, for any reason, we are unable to fulfil your order (for example, in the event an item is unavailable), we reserve the right to cancel your order before delivery. In that case, we will notify you as soon as possible and issue a full refund using the payment method provided.

3. Product Information & Substitutions

We take care to ensure the descriptions and images on our website accurately represent our flower arrangements and products. However, flowers are natural products and some variations in colour, size, or variety may occur. If a specific flower or item is unavailable on the delivery date, we reserve the right to substitute it with a suitable alternative of equal or greater value, while preserving the overall theme and quality of your selected arrangement.

4. Delivery Policy

Flowers Hornsey offers delivery across Hornsey and adjacent areas. Deliveries are made to the address specified at checkout. We endeavour to meet your requested delivery date, but due to the perishable nature of flowers and factors beyond our control (such as weather or traffic conditions), we cannot guarantee specific delivery times.

If the recipient is not available at the time of delivery, we may either leave the flowers with a neighbour, in a safe location, or attempt redelivery. We will leave a card or attempt to contact the recipient where possible. Flowers Hornsey is not responsible for failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Payment Terms

We accept payment online via the methods stated at checkout, including major credit and debit cards. All prices on our website are shown in GBP (£) and include UK VAT (where applicable), unless specified otherwise. Full payment must be made at the time of placing your order. We do not accept payments by cheque or cash for online orders.

Payment is processed securely using industry-standard encryption. We do not store your payment card details on our servers.

6. Cancellations & Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Due to the bespoke and perishable nature of flowers, cancellations or changes can usually only be made up to 24 hours prior to the scheduled delivery date. Once an order has entered preparation or has been dispatched, it cannot be cancelled or altered.

If you cancel your order within the allowed period, we will issue a full refund to your method of payment. Amendments may be accommodated at our discretion, depending on stock availability and status of your order.

7. Returns & Refunds

If you are dissatisfied with the quality of the flowers delivered, please contact us within 24 hours of delivery. We may request photographic evidence and, if appropriate, offer a replacement or refund at our discretion. Due to the perishable nature of flowers, returns are not typically required, but any requests for returns must be made promptly.

Refunds are processed using the same payment method used for the purchase. No refunds will be issued for circumstances outside of our control, such as incorrect addresses supplied by the customer, failed delivery attempts due to the recipient’s absence, or if products have perished due to late collection after a delivery attempt.

8. Customer Obligations

By placing an order, you confirm that all information provided (including recipient name, address, and contact details) is correct and complete. You agree to be available (or ensure the recipient is available) at the delivery address on the specified date. It is your responsibility to check and confirm item details before booking.

9. Promotional Offers & Discounts

Occasionally, Flowers Hornsey may offer promotions, discounts, or voucher codes for online flower delivery in Hornsey. These offers are subject to specific terms detailed at the time of issue, are non-transferable, and may not be combined unless expressly stated. We reserve the right to withdraw or amend such offers at any time without prior notice.

10. Limitation of Liability

Flowers Hornsey will not be liable for any indirect, special, or consequential loss or damage arising from late delivery, non-delivery, or any other cause related to your order except in cases of death or personal injury resulting from our negligence. Our liability for any claims related to your order will not exceed the total price paid for the goods supplied.

We do not accept liability for any delays or failures in delivery caused by circumstances beyond our reasonable control, including, but not limited to, force majeure events, adverse weather, transport disruptions, or incorrect delivery information supplied by the customer.

11. Intellectual Property

All content on the Flowers Hornsey website, including product descriptions, images, design, branding, and logos, is the property of Flowers Hornsey or its licensors. Unauthorised reproduction, copying, or distribution of our website content without our prior written consent is strictly prohibited.

12. Data Protection & Privacy

Flowers Hornsey is committed to maintaining your privacy and handling your personal information responsibly. Your information will only be used to process your order and provide you with our delivery services. For more information on how we handle your data, please refer to our Privacy Policy available on the website.

13. Governing Law & Jurisdiction

These Terms & Conditions, and any agreement arising out of them, are governed by English law. In the event of any dispute or claim arising between you and Flowers Hornsey, both parties agree to submit to the exclusive jurisdiction of the courts of England & Wales. This does not affect your statutory rights as a consumer.

14. Amendments to Terms & Conditions

We reserve the right to update, change, or replace any part of these Terms & Conditions at our discretion, in accordance with changes in legislation, business practices, or for any other reason. Changes will be effective once posted on the Flowers Hornsey website. Please check this page regularly to ensure you are aware of the current Terms & Conditions at the time of your order.

15. Contact & Customer Service

If you have any questions about these Terms & Conditions, your order, or require support related to online flower delivery in Hornsey, please refer to our contact information available on the website’s Contact page. Our friendly team will be happy to assist you with any enquiries.

These Terms & Conditions were last updated on 1 June 2024 and apply to all customers across Hornsey and the surrounding areas utilising our online flower delivery service.