Our Hornsey Fresh Flowers Returns & Refunds Policy
Freshness Commitment to Hornsey Customers
At Flowers Hornsey, we are proud to be your trusted local florist, providing beautiful fresh flowers to homes and businesses in Hornsey and the surrounding area. We believe that every bouquet should arrive looking vibrant and smelling wonderful. Our Fresh Flowers Guarantee is central to our promise: every arrangement is freshly prepared and handled with care until it reaches you.
Damaged-on-Arrival Policy
While we take every precaution in preparing and delivering your order, we understand that sometimes issues beyond our control may occur during transit. If your flowers or gift items arrive damaged or not in the expected fresh condition, we want to resolve it promptly. Please notify us on the same day that your order is received, ideally within 24 hours of delivery. To help us process your complaint efficiently, keep the flowers in their original packaging and take clear photographs to allow us to assess the problem.
Freshness Window Guarantee
We guarantee the freshness and quality of all our flower bouquets for a minimum of five days from the day of delivery, assuming reasonable care is taken (such as regular watering and trimming of stems). If your flowers wilt or fade significantly within this window, and you followed our basic care instructions, please contact us so we can put things right. Our team is committed to making sure every recipient in Hornsey enjoys days of exceptional floral beauty.
Refunds and Replacement Options
Depending on the circumstances and at our discretion, customers are entitled to either:
- A replacement bouquet or floral arrangement, delivered at no extra cost to you
- A full or partial refund to your original method of payment
We may request that affected flowers be returned for inspection, or that photographs be provided for documentation purposes. Each case is reviewed individually to ensure the fairest outcome for our valued Hornsey customers. Please note that for issues reported outside of the freshness guarantee window, or where care instructions have not been followed, refunds or replacements may not be offered.
How to Raise a Complaint
Your experience matters to us. If you are dissatisfied for any reason, please reach out to our customer service team as soon as possible with your order number and a detailed description of the issue. We treat each complaint personally and confidentially, working with you to reach a satisfactory resolution. Our goal is to respond to all complaints within one working day and resolve most issues within three working days.
Your Local Hornsey Florist
Flowers Hornsey values the trust of our neighbours—whether you are ordering blooms for your home, a business event, or a special occasion. We stand behind every delivery, always striving to exceed your expectations with consistent freshness and excellent service. Thank you for letting us be your preferred Hornsey florist.
